Episode 85: How to Deal With Difficult Situations in Your Cleaning Business

As a cleaning business owner you have to deal with difficult situations on a regular basis. Whether it's figuring out how to make an angry customer happy without giving away the farm, or mediating between employees that just can't seem to get along.

In this video, "Message Maven" Melissa De Lay helps make the process easier by giving you verbiage you can use and simple strategy changes that can help turn a bad situation into a positive result for all. 

If you'd like to get even more ideas and specific verbiage to use regarding workplace conflict, check out the following course:

The Workplace Conflict Starter Kit for Commercial Cleaning Companies