Video: Disciplining Employees of Cleaning Companies
Many cleaning company owners and supervisors have never received any formal training on how to discipline employees.
In this video, Jean Hanson and Dick Ollek, CBSE, discuss several best practices when it comes to dealing with discipline issues. If you don't follow these recommended practices, you'll likely find your self frustrated and possibly in hot water if you don't pay attention to the legal side of discipline.
In 1972 Dick Ollek, CBSE, founded his own building service contracting firm and served as CEO until selling it in 2005. Beginning in 1994 he also started providing consulting services to other contractors, manufacturers, and distributors throughout the United States and Canada. In 2005 he founded Consultants In Cleaning, LLC where he now serves as Senior Consulting Partner offering marketing assistance, workshop and training seminars, and full company detailed best practices audits, and GAP analysis.
The 11 topics covered in the video include:
- Who should do the discipline
- Get the facts, not the opinions
- Don't send them to the office
- How to discipline - witnesses needed?
- Follow procedures, not emotions
- Consider all circumstances before disciplining
- When to discuss with another manager
- Document, document, document
- Explain why the conduct is a problem
- Watch your temper - in the weeds?
- Follow up
This is a comprehensive series of 7 videos for training janitorial supervisors. There is over 2.5 hours of content here and they will never remember it all if you try to do it all at once. Break it up and do a little each week over time, or schedule it out over a couple months.
Visit our Store for Certification Training Programs
