Where Commercial Cleaning Contract Models Are Heading Next
Cleaning industry trends have been changing rapidly since 2020; your commercial cleaning contract must stay up-to-date to guarantee success. Employers are struggling to keep up with clients and retain their staff. So ensuring you've updated your commercial cleaning contract models to reflect the market demands should be on your to-do list. Let's review where commercial cleaning contract models are headed next.
What Is a Contract Model?
A contract model is defined as:
A contract that specifies the use relationship between classes as a relationship between service providers and clients, based on a formal contract. A contract specifies the pre-condition that a client must meet before the service provider supplies its service.
For commercial cleaners, this is your service agreement with your client that stipulates the services you'll be offering, how often, and for what price.
Where Commercial Cleaning is Headed
Commercial cleaning services are growing rapidly. It is predicted that the commercial cleaning industry on a global scale will reach $97.6 billion by the end of 2022.
This tells us that the need for cleaning services isn't going anywhere and is predicted to continue to grow. As a commercial cleaning business owner, you must stay up-to-date with where commercial cleaning is headed. Let's review some top changes.
Health Concerns
Since the beginning of the 2020 COVID-19 crisis, health and sanitation have become a top priority for businesses and their customers. Your prospective clients want to feel like their cleaning services are compliant with these agencies: Occupational Safety and Health Administration (OSHA) and Leadership in Energy and Environmental Design (LEED). Highlight in your contract that your operation is compliant and up-to-date with all commercial cleaning laws.
Air Quality
Indoor air quality (IAQ) has become a top health concern as people have become better educated on how viruses spread. Offering regular air quality checks, air filter changes, and specified services to improve air quality can all be part of your new contract model.
New Pay Structures
Clients are now a new generation of young professionals. Offering different payment options can be advantageous for both parties involved. Setting up automated payments vs. checks or sending invoices is a step toward modernizing your cleaning company. In addition, you could create contract models for discounts if you pay a certain amount of months in advance. This creates an incentive for clients and financial stability for you.
Streamline Vendors, Services, and Clients
As more people start their own commercial cleaning businesses, there is more potential competition for clients. But as mentioned before, there is an increasing demand for services. Work toward streamlining your services and becoming the best. Review who your clientele is, find out who uses you most, and specialize in the specific services they utilize. Make sure to be specific in your contract model about what services you will offer.
Value-Added Services
As you simplify your commercial cleaning business and focus on what you do best, consider offering value-added services. A value-added service should be profitable for your business and complementary to your core services. For example, if you specialize in residential exterior pressure washing, you can offer interior and exterior professional window cleaning for an additional fee. Another value-add can be a free consultation for how much your services will cost. If you provide this, make sure you know how to quickly and accurately set rates.
Ideas to Update Your Commercial Cleaning Contract Model
Considering all of these changes, how can you update your commercial cleaning contract model?
Reassess costs considering your service adjustments and update pricing. Also, consider employee retention and sustainable pay when raising prices.
Create a promotional offer that advertises your new cleaning contract model to gain new ideal clients. If you aren't sure who your ideal client is, research buyer personas to make your marketing dollars count.
Add your customer satisfaction guarantee and be specific about what the compensation would be. For example, it could be a financial refund, a complimentary cleaning service, or a discount rate.
Staying ahead of the competition, you can offer a performance-based contract. This is rare for cleaning companies, but they build strong relationships with their clients. You can evaluate each client's space and talk through their desire for each room. Perhaps the office kitchen only needs the floors done regularly and a fridge deep cleaned once a month. In contrast, the main office space could require a top to bottom cleaning to meet desired health requirements. Creating a performance-based contract is only sometimes the right choice, but having the opportunity to make a cleaning routine less monotonous for staff and please a client is a big win.
When creating or updating your contract model, clearly lay out the services you offer, frequency and length of cleaning time, and price. If you need help creating or updating your commercial cleaning model, contact The Janitorial Store today.
