Improve Janitorial Worker Performance With More Effective Performance Reviews
In a poll at The Janitorial Store, we asked how often cleaning company owners did employee performance reviews. A whopping 29% of employers who responded do not do any performance reviews at all. 24% do them quarterly, 15% every 6 months, 25% annually, and 7% other.
You may be taking chances by never doing employee performance reviews. After all, how do you expect your employees to know how they're doing and how to improve? It's also a good opportunity to provide positive feedback, which is important for employee morale. Most employers dread doing them, but when done correctly, you can prevent small problems from becoming big ones.
Here are tips for conducting more effective performance reviews:
- Studies have shown that short, quarterly reviews improve employee performance more than lengthy yearly reviews.
- Ask your employees to do a self-evaluation. People tend to admit to their own shortcomings when they have to evaluate themselves.
- Start the review by giving praise before going through the written evaluation. Talk about the positives such as few absenteeism's or being a hard worker.
- When discussing areas needing improvement, be very specific. Don't just say, "You're too slow." Instead, give specific examples such as, "I've seen you take too much time to clean because you didn't prepare your supplies ahead of time in the janitor closet. As a result, you've spent extra time running back and forth for trash can liners or toilet paper."
- Make sure you have all the facts and documentation before criticizing performance. Be calm and avoid a confrontational meeting. And be sure to give the employees time to tell their side.
- End the review by making a very specific list of changes the employee needs to make in order to improve their performance. You'll make it easier for them to improve by being specific.
- Make it clear that you will be holding the employee accountable for the changes you expect.
Writing employee performance reviews may not sound like much fun, but when done right, improved performance will be your reward.
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