Credit/Refund Policy

PRO Membership Refund Policy

We stand behind the value of our Pro Membership with a Thirty (30) Day Satisfaction Guarantee. If you're not completely satisfied, you may request a refund within the first thirty (30) days of activating your Membership.

To request a refund please SUBMIT YOUR REQUEST FOR REFUND that includes the specific reasons for your dissatisfaction. Once your request is received, The Janitorial Store will review your request and if it meets the terms outlined in our Refund/Credit Policy, a 100% refund will be issued.

NOTES:

• No refunds will be issued for requests received after thirty (30) days of activating your Membership - NO EXCEPTIONS.
• If a refund is provided, you are asked to permanently delete all documents, forms, eBooks, content, and resources obtained from The Janitorial Store from all devices, storage locations, and accounts.

PREMIUM Membership Refund Policy

We're confident in the value of our Premium Membership, which gives you immediate access to an extensive library of training programs, Standard Operating Procedures, eBooks, templates, and tools—resources that have taken years to develop and compile specifically for commercial cleaning professionals.

Because this content is available for instant download upon joining, we're unable to offer full refunds for Premium Membership subscriptions.

However, we do offer a partial refund option under the following conditions:

• Premium Membership (Annual & Month-To-Month):
  If you are not satisfied with your Membership, you may request a refund within ten (10) days of activating your Membership.

To request a refund, please SUBMIT YOUR REQUEST FOR REFUND that includes the specific reasons for your dissatisfaction. Once your request is received, The Janitorial Store will review your request and if meets the terms outlined in our Refund/Credit Policy, a 50% refund will be issued.

NOTE: 

• No refunds will be issued for requests received after ten (10) days of activating your Membership - NO EXCEPTIONS.

Product, Live Event, Classes, Workshop Credit Policy

Digital Products:

If you are not satisfied with any downloadable digital product from The Janitorial Store, you may request a credit within ten (10) Days of your purchase date.

To request a credit, please SUBMIT YOUR REQUEST FOR CREDIT that includes the specific digital product, purchase date and specific reasons for your dissatisfaction. Once your request is received, The Janitorial Store will review your request and if it meets the terms outlined in our Refund/Credit Policy, a 100% credit will be issued.

NOTE:

• This CREDIT is not a REFUND.  Any credit issued may be applied toward future purchases of products, services, courses, webinars or subscriptions offered by The Janitorial Store.
• No credits will be issued for requests received after ten (10) days of purchase date - NO EXCEPTIONS.
• If a credit is approved, you are required to permanently delete any downloaded or links to digital products purchased from The Janitorial Store, including all devices, storage locations, etc. This ensures fair use of our resources and maintains the integrity of our credit policy.

Live Event, Webinar, Workshops:

If The Janitorial Store does not deliver as promised on any live webinar, workshop (live or recorded), you may request a credit within ten (10) Days of your purchase date or event date - whichever is later. 

To request a credit, please SUBMIT YOUR REQUEST FOR CREDIT that includes the specific Live Event, Webinar, Workshops, date take and specific reasons for your dissatisfaction. Once your request is received, The Janitorial Store will review your request and if it meets the terms outlined in our Refund/Credit Policy, a 100% credit will be issued.

NOTE:

• This CREDIT is not a REFUND.  Any credit issued may be applied toward future purchases of products, services, courses, webinars or subscriptions offered by The Janitorial Store.
• No credits will be issued for requests received after ten (10) days of purchase date - NO EXCEPTIONS.
• If a credit is approved, you are required to permanently delete any downloaded or links to products purchased from The Janitorial Store from all devices, storage locations, etc. This ensures fair use of our resources and maintains the integrity of our credit policy.