The Workplace Conflict Starter Kit for Commercial Cleaning Companies
Workplace Conflict Starter Kit
Overview
Conflict is one of the most stressful challenges for cleaning business owners. From employee issues like absenteeism or behavior problems to difficult customer interactions, handling conflict effectively is essential to maintaining a professional and productive workplace.
The Workplace Conflict Starter Kit is a web-based self-study program that equips cleaning business owners with the tools, templates, and communication strategies needed to navigate conflict with confidence and ease. Developed in partnership with communications expert Melissa DeLay of TruPerceptions, this program teaches techniques that help you communicate clearly, resolve disputes, and maintain a professional reputation.
Program Highlights
This online course includes 4 audio sessions, each approximately 15 minutes long, covering essential workplace communication strategies:
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Crafting Your Message Guide – Learn how to prepare and structure your messages to be clear, professional, and effective.
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How to Know Exactly What to Do and Say When Things Go Wrong – Step-by-step guidance for handling difficult situations with employees or clients.
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Magical Phrases – Quick, powerful verbiage to diffuse conflict and communicate effectively in the moment.
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Good Ways to Deliver Bad News – Strategies to deliver difficult messages without creating unnecessary stress or conflict.
Bonus Templates Included
Three Word document templates help you put these strategies into action immediately:
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Crafting Your Message Guide: A vault of pre-crafted content for handling any type of workplace conflict.
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Sample Message Guide – Good Ways to Deliver Bad News: Specific verbiage for situations like:
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Accusations of theft or damage
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Poor quality cleaning complaints
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At-risk accounts
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Scope creep
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Lost keys or access cards
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Employee absenteeism, behavior problems, or gossip
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Magical Phrases: On-the-spot phrases for addressing surprise controversies effectively and avoiding mistakes.
Investment
Workplace Conflict Starter Kit
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MEMBERS: FREE (Download in the Premium Library)
Non-Member Price $149.00
PRO Member Price $77.00
Important Notice
This is an online program. Shortly after accessing the download or course, you will receive an email with instructions on how to access all audio sessions and templates. Save or bookmark your access information for easy reference.
✅ Gain the communication skills, verbiage, and templates needed to resolve conflict efficiently, maintain a professional workplace, and protect your reputation.
Listen to a short clip, taken from Lesson 2, where you'll learn exactly how to handle an employee who is consistently late or absent from work:
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"Wow, the Workplace Conflict Starter Kit is REALLY helpful. The kit provided me with the language tools needed as I encounter and address difficult circumstances while being sincere and direct to our clients and team members. Thank you for putting this together. Extremely helpful. This organization has been instrumental in expanding my knowledge and advancement in the industry. So thankful that Jean and Steve had the forethought to create this organization for all of us!."
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"Even after 28 years in business there are still times that I or my staff struggle to find "the right way" to speak to a client or employee and be both diplomatic and gracious in a heated moment. The Workplace Conflict Starter Kit that Jean and Steve Hanson have put together makes these discussions and dialogs much easier. The Hanson's have again done an excellent job of doing all the legwork in finding and hiring the right professional to deliver the message. These modules are easy to listen to and engaging to the point that you want to run right out and use the techniques and theories on a daily basis, not just in business but in life. I highly recommend them to everyone.." Theresa Peterson |
