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"Steve - this site has so much valuable information!! From downloads, calculators, etc...the list goes on and on...Just wanted to say "THANKS!!!" To you and Jean for such a great site !!"

Steven Mooso
S&S Cleaning
Middletown, NY


"The Janitorial Store has provided me with tons of guidance. Using the strategies have helped with my professional image and overall knowledge of the industry. Using the Bidding and Estimating Ebook, I've learned the proper way to bid and landed my first two contracts, which pay about $1600 per month. Thanks TJS"

Joe McPherson
Arch Cleaning Services
Upper Marlboro, MD


"I started my cleaning service 6 years ago and want desperately to grow. Until now I didn't know how I was going to do it. Now that I have your business plan and marketing plan downloads along with other information I'm well on my way. I'm down right glad I invested in your program, it's the best! Thank you!"

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Kur-Vue Cleaning Services
Seattle, WA


"Steve and Jean - I just want to thank you for your great job. I don't know why it took me years to join The Janitorial Store. I have been trying to do it on my own for the past 5 years. I wish I had all the information I'm getting now. Thank you very much. Any person that wants to succeed in the cleaning business, needs to tap into your wealth of knowledge."

Jerry Omoruyi
Facility Cleaning & Maintenance Ltd
Lagos, Nigeria


"TJS Family -- I just wanted to let you know about 2 accounts that my company was awarded. I was awarded a charter school account which is worth $10,252.00 a month, with the opportunity to bid on more charter schools. I have also won a smaller account which is worth $525.00 a month. I want to say thank you to Jean and Steve for all the knowledge, and other cleaning business owners here who gave me advice and inspiration. I could not have done it with out you guys, and that's a 100 percent true Fact."

Katrel Kelly
Spotless Cleaning Concepts LLC
Philadelphia, PA


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home | Cleaning Tips Archive
 
Cleaning Tips Archive

Trash Talk: Cleaning Tip of the Week Archive

Every week, Trash Talk: Cleaning Tip of the Week subscribers receive a free cleaning tip they can use right away to start, grow, or manage their cleaning business.

BONUS! When you sign up for Trash Talk, you'll also receive a FREE CHAPTER of our popular ebook, Bidding & Estimating for Cleaning Companies

PLUS! Weekly drawings for a FREE ONE-YEAR MEMBERSHIP to The Janitorial Store! Winners are announced in the newsletter, so be sure to check every issue to see if you have been chosen as the winner! NOTE: If you're already a member of The Janitorial Store, don't worry, if your email address is chosen just contact us and you'll receive an extra YEAR added to your membership!

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Trash Talk: Tip of the Week archives are listed below:

Episode #36 -- Is Your Cleaning Business Running You Or Are You Running Your Cleaning Business?
Jean Hanson
Episode #36 -- Is Your Cleaning Business Running You Or Are You Running Your Cleaning Business? One of the biggest mistakes you can make as a cleaning business owner is to let your business run your life. When you allow this to happen you end up with regrets later on because of missed opportunities to spend time with family, take vacations and enjoy a life outside your business. . . . keep reading
Episode #35 -- The Top Five Interviewing Mistakes Cleaning Business Owners Make
Jean Hanson
Episode #35 -- The Top Five Interviewing Mistakes Cleaning Business Owners Make Is employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn't enough these days. Job hunters know how to play the hiring game so they'll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants. . . . keep reading
Should I Price My Cleaning Services By The Hour Or By The Square Foot?
Steve Hanson
This is a question we get from commercial cleaning business owners all the time. For those of you who do residential cleaning, there ARE some companies that price by the square foot, but it is much more common to estimate your time and apply your hourly rate. But for you commercial cleaners, it becomes a bit more complicated since there are so many different types of commercial cleaning accounts and dozens of variables that affect your ultimate price. . . . keep reading
Episode #33 -- Winning the Bid and Winning the Customer -- What's the Difference?
Jean Hanson
Episode #33 -- Winning the Bid and Winning the Customer -- What's the Difference? Dick Ollek of Consultants in Cleaning discusses the difference between "bidding" the job and submitting a proposal and why it's important to know the difference. He also shares what it takes to win the customer. . . . keep reading
Tips for Making Telephone Sales Calls for Your Cleaning Business
Jean Hanson
Selling cleaning services by making phone calls can be tough, and many people may not be cut out for it. But if this is an avenue you want to pursue for marketing your business, here are some tips that will help you become more successful: . . . keep reading
Parking Lot Safety Tips For Janitorial Employees
Steve Hanson
Janitorial employees are often faced with personal safety concerns when working at night, especially if they move from building to building. Female employees in particular have a valid concern. . . . keep reading
Episode #31 How to Handle Customer Complaints in Your Cleaning Business
Jean Hanson
Episode #31 How to Handle Customer Complaints in Your Cleaning Business Todd Hopkins of Office Pride shares tips on handling customer complaints including: 1) Getting clients to complain and not cancel, 2) What you should never say to a client, and 3) Following up after the complaint. . . . keep reading
Episode #30 -- Client Retention for Cleaning Companies. Do You Know Your Numbers?
Jean Hanson
Episode #30 -- Client Retention for Cleaning Companies. Do You Know Your Numbers? Do you know your client retention rate? Are you happy with it? If you're not happy with your numbers, what are you doing to do to change it? This video explains the formula for tracking client retention, acquisition and attrition for your cleaning business. . . . keep reading
Sales Tips For Reaching The Decision Maker For Cleaning Services
Steve Hanson
If you've done any research on reaching the decision maker for cleaning services, then you're probably already aware that you should use a "top-down" approach. In other words, start by contacting the CEO, President or Owner of the company/building. . . . keep reading
Episode - #28 Is all the talk about building relationships to build your cleaning business just a bunch of hype?
Steve Hanson
Episode - #28 Is all the talk about building relationships to build your cleaning business just a bunch of hype? Everyone talks about building relationships to build your cleaning company. But most people don't have the patience to do this. This episode will explain why it's not just a bunch of hype -- it really works! . . . keep reading
How To Assess Indoor Air Quality For Your Commercial Cleaning Clients
Steve Hanson
"Green cleaning" and "cleaning for health" are no longer the exception for commercial cleaning companies, they're the norm. But while most cleaning companies are telling their clients and prospects they can improve indoor quality, these same companies do not have the experience to assess indoor air quality. If you are one of these companies, don't worry; there are things you and your employees can do to alert your clients to potential problems. . . . keep reading
5 Ways to Lower Worker's Comp Costs in Your Cleaning Company
Jean Hanson
Janitorial companies pay some of the highest worker's compensation rates due to the high rate of accidents. The premium you pay is partly out of your control, as the rate is based on the type of industry you're in, and the state in which your business is located. . . . keep reading
I Submitted My Cleaning Proposal ... Now What?
Steve Hanson
I can't tell you the number of times cleaning business owners have asked us this question. They did a walk through, submitted a proposal, and then left with hopes of getting a new client. The problem is, they left the proposal with the prospect and didn't schedule a time to follow up. That means they put the control into the hands of the prospect, instead of guiding them through the process of making a decision. What should you do instead? . . . keep reading
NEW BOOK! The DO's and DON'Ts of Contract Cleaning from one who DID and DIDN'T, by Dick Ollek
NEW BOOK! The DO's and DON'Ts of Contract Cleaning from one who DID and DIDN'T, by Dick Ollek This is author Dick Ollek's third book for building service contractors. Whether you are thinking about entering the contract cleaning business, have a young company that may be struggling to get to the next level, or have a mature organization that may need to look at things in a different light, this book is for you. From naming your company to selling your company, this book covers all the bases. Dick's humor makes this a fun read, while helping you learn the Do's and Don'ts of contract cleaning. . . . keep reading
AUDIO: Tripodcast 159 - The Janitorial Store Pre-BSCAI Show Episode
AUDIO: Tripodcast 159 - The Janitorial Store Pre-BSCAI Show Episode Tripod Learning Associates invited Jean Hanson to be a guest on their weekly podcast -- Tripodcast. This the third annual pre-BSCAI Convention Tripodcast interview with The Janitorial Store. Dick Ollek, CBSE, and Jean Hanson (The Janitorial Store) explore the why's, what's and how's of attending the Convention and Trade Show. . . . keep reading
Episode #22 -- What Does it Take to Win the Cleaning Bid Over The Competition?
Episode #22 -- What Does it Take to Win the Cleaning Bid Over The Competition? A lot of cleaning business owners struggle with losing a new account to a competitor. They wonder to themselves, "what the heck does it take to win the bid over the competition?" . . . keep reading
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