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| Here's what our members are saying...
"Jean and Steve, this is a big thank you for your knowledge and expertise in operating your company. There is an old familiar saying, 'only in America'. Well that is how one should feel about The Janitorial Store. 'only at THE JANITORIAL STORE'. Where else can one go to find the wealth of information that you provide daily? Where else can one have experience people like you and people like Sharon Cowan, Dick Ollek and Debbie Sardone, just to name a few, share their knowledge of how to run a successful business. These are people who have been there and done that. Thank you and continue doing what you do best."
William Briggs
One Briggs Janitorial Service,
Woodbridge, VA
"You two have been a blessing to our business. Your knowledge, wisdom and tools on your website has allowed us to bid on our first contract feeling like an expert. We have continued to acquire more clients with your help. Thanks again for all you do."
Norman and Alecia Smith
Covenant Commercial Cleaning Services
Little Elm, TX
"Thank you for the web site. I'm on it for hours at a time. I'm a newbie and I have learned so much already!!"
Kimberly Spicel
KAS Cleaning Service, Inc.
Brunswick, OH
"Steve, it amazes me how much time you and Jean dedicate to helping all of us out here. You guys truly provide 'positively outrageous' customer service and it is not the just for the money because we get so much more than what we pay for with you guys and it is such a blessing especially in times like these."
Erica Castano
A Personal Elf
Gainesville, FL
"This website is excellent. I shouldn't say this but with the all the information on it I would have expected to pay a lot more for it. Highly recommended and an excellent job done."
Ken Bond
Canaan Contracting Janitorial
Ontario Canada
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INTERVIEW: Finding, Training and Keeping GREAT Service Employees - Interview with Dick Ollek
Finding, training and keeping GREAT service employees. This is a topic of interest to all building service contractors. Dick Ollek has been in the cleaning industry for over 40 years and has perfected the art of hiring GREAT employees. In this 3-part series of interviews, Dick shares some of the secrets he's learned over his 40 year long journey of owning a very successful commercial cleaning company. Whether you're just thinking about hiring employees or you're struggling to retain GREAT employees, this is the book for you! . . . keep reading
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AUDIO: Recap of the 2009 BSCAI Convention
Jean and Steve Hanson recap the 2009 BSCAI Convention and Trade Show, held in Chicago. In Part 1, they discuss some of the presentations they attended including Bridging the Generation Gap, What is Marketing? -- The Difference Between Marketing & Sales (presented by David Holly, who is a member of The Janitorial Store's Panel of Experts), How Current Customers Are the Easiest Way to Grow Revenue and Explode Your Profits, and How to Build a High Performance Team. In Part 2 they recapa keynote speech from a NASA astronaut who spoke about the importance of teamwork, and they recap the Trade Show floor. . . . keep reading
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David Holly
David Holly has been involved in the cleaning industry for almost 30 years, working in virtually every facet of the business. He was the VP of a regional cleaning contractor, Director of Sales & Marketing for S.C. Johnson Professional, and Director of Marketing for Multi-Clean. He is now the President of Don't Panic Productions, Inc., a new media development company that produces training and marketing materials for companies and organizations in the cleaning industry. David is the co-author of the book Green Cleaning for Dummies published by Wiley Publishing, Inc., Green Sales Tips, published by The Green Cleaning University Press, and the recently published The Business of Green Cleaning published by the IFMA Foundation. He is the founder of Green Cleaning University (www.greencleaninguniversity.org.) He is also a member of The Ashkin Group, a consulting firm dedicated to Greening the cleaning industry. . . . keep reading
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Ron Segura
Segura & Associates is a hands-on consulting company, whose strength is in the assistance given in the implementation of suggested changes. From the initial Company Analysis to the final phase of implementation, Segura & Associates is there to help you reach your goals. As President of Segura & Associates, Ron Segura brings over 40 years of experience in all segments of the cleaning industry. Ten of those years were spent as Manager of Janitorial /Document Services for Walt Disney Pictures and Television. . . . keep reading
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Sharon Cowan
After a successful career in the fashion merchandising field working for national chain stores, Sharon left that industry to pursue her dream of owning her own business. Seeing a limitless opportunity, Sharon purchased a small local cleaning company grossing under 100K with 4 employees. Drawing on her expertise and business experience, Sharon grew the "little cleaning business" to a regional firm servicing both residential and commercial accounts along the Treasure Coast of Florida. Be sure to listen to the free interview with Sharon on how she got started and became successful in the industry. . . . keep reading
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AUDIO: Insurance For Your Cleaning Business - What You Need to Know
Jean Hanson
Listen to Jean's interview with Gary Beggs of Valenti Trobec Chandler Insurance Group. VTC insurance has more than 20 years of experience insuring janitorial companies. In this informative interview, Gary answers questions about all the different types of insurance available to janitorial cleaning companies. . . . keep reading
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Dick Ollek CBSE
Dick Ollek is a 45 year veteran of the cleaning industry. He owned his own building service contracting firm for over 30 years and served as president of BSCAI (Building Service Contractors Association International). Dick is also a member of Tripod Learning Associates a group made up of three of the top consulting firms in the Cleaning Industry. Dick now owns Consultants in Cleaning, LLC, and speaks at various industry conventions and seminars. . . . keep reading
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AUDIO: Trade Show Recap - 2008 BSCAI Convention
This is a recap of the Trade Show floor at the 2008 BSCAI Convention and Trade Show. Included are the following vendors - Pullman Holt stone floor products, Aztec floor equipment, Value Certified Equipment and Sunbelt Rentals. Listen to the audio or read the written transcription. . . . keep reading
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Marketing and Sales Success for Cleaning Companies - Audio Class on CD
Are you struggling with finding new clients for your cleaning business? Do you wonder how other cleaning companies seem to market their business so successfully? Now you can discover the secrets to marketing your cleaning business that gets results! This two hour audio class on CD also includes a complete written transcript, eBook and extra bonuses! . . . keep reading
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INTERVIEW: Restoration Industry Expert
Make Dollars From Disasters! If you have ever wanted to enter the incredibly lucrative disaster restoration field, then you need to click here first! Listen to this hour long interview with Restoration Cleaning Expert and author of the book "Insider Secrets For A Successful Restoration Business", Phil McLaughlin and co-author, Steven A. LaVelle. . . . keep reading
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INTERVIEW: Residential Cleaning Expert, Debbie Sardone
No problem is too big or too small for The Maid Service Coach to help you solve. Debbie Sardone has owned and operated a residential cleaning business for over 26 years. Listen to this audio interview as Debbie reveals the top five burning issues that residential cleaning services face and her strategies for overcoming the obstacles standing in your way. Whether you own a residential cleaning service or a commercial cleaning business, Debbie's common sense, real-world advice is right on the money. . . . keep reading
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INTERVIEW: Cleaning for a Reason
Fighting cancer is difficult enough, but living with it is even tougher - and that's where the Cleaning for A Reason Foundation steps in. This newly formed nonprofit offers free professional housecleaning services to improve the lives of women undergoing treatment for cancer. Listen to this compelling interview with the founder, Debbie Sardone. . . . keep reading
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Conference Call (Bridge Line) Tips and Etiquette
Jean Hanson
Througout the year we offer Telephone Discussion Forums, Interviews with Experts, and Classes via telephone bridgeline. Please read this article before joining us on any of the calls. It offers tips that will make your experience most enjoyable! . . . keep reading
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