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| Here's what our members are saying...
"Steve - this site has so much valuable information!! From downloads,
calculators, etc...the list goes on and on...Just wanted to say "THANKS!!!" To
you and Jean for such a great site !!"
Steven Mooso
S&S Cleaning
Middletown, NY
"The Janitorial Store has provided me with tons of guidance.
Using the strategies have helped with my professional image and overall
knowledge of the industry. Using the Bidding and Estimating Ebook, I've learned
the proper way to bid and landed my first two contracts, which pay about $1600
per month. Thanks TJS"
Joe McPherson
Arch Cleaning Services
Upper Marlboro, MD
"I started my cleaning service 6 years ago and want
desperately to grow. Until now I didn't know how I was going to do it. Now that
I have your business plan and marketing plan downloads along with other
information I'm well on my way. I'm down right glad I invested in your program,
it's the best! Thank you!"
Jon Kuring
Kur-Vue Cleaning Services
Seattle, WA
"Steve and Jean - I just want
to thank you for your great job. I don't know why it took me years to join The
Janitorial Store. I have been trying to do it on my own for the past 5 years. I
wish I had all the information I'm getting now. Thank you very much. Any person
that wants to succeed in the cleaning business, needs to tap into your wealth of
knowledge."
Jerry Omoruyi
Facility Cleaning & Maintenance Ltd
Lagos, Nigeria
"TJS Family -- I just wanted to let you know about 2 accounts
that my company was awarded. I was awarded a charter school account which is
worth $10,252.00 a month, with the opportunity to bid on more charter schools. I
have also won a smaller account which is worth $525.00 a month. I want to say
thank you to Jean and Steve for all the knowledge, and other cleaning business
owners here who gave me advice and inspiration. I could not have done it with
out you guys, and that's a 100 percent true Fact."
Katrel Kelly
Spotless Cleaning Concepts LLC
Philadelphia, PA
Read more
member comments here... |
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Training
Proper training of your cleaning employees can help to make your company successful and profitable.
It's important to make sure your employees start off on the right foot, as well as give them additional training to keep them up to date on the newest products and techniques. It's also good to give employees reminders on important topics, such as how to clean windows, the proper way to dust, and the importance of understanding the pH scale. Just as important as training your cleaning employees is making sure they know how to act around building tenants and what to do in emergency and unexpected situations. Getting the most out of your cleaning employees depends on how much training and support you give them in their jobs.
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NEW! Wood Floor Training Program
An increased interest in wood floors for both residential and commercial locations has generated a growing market for those who wish to provide maintenance service on wood flooring. Whether the floor is a solid, engineered or parquet wood floor they all need maintenance at some point. This training program will give you the know-how for identifying the type of wood floor and how to determine the type of finish the wood floor might have on it. It will also outline the general maintenance cleaning and restorative process that can be done to extend the life of the wood floor before an expensive sanding; staining and recoating would need done. . . .
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Episode #7 - Which Cleaning Customers Get Your Attention?
Episode #7 -- Which cleaning customers should be getting most of your attention? The larger sized clients with high profits or the smaller clients that seem to take up a large chunk of your time? Plus, a great resource for training your office workers and supervisors. . . .
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Tips For Mopping With Microfiber Flat Mops
Steve Hanson
If you are used to mopping with regular string mops, you'll soon realize that mopping with microfiber flat mops is very different. Some employees of cleaning contractors complain about streaking, so the following are tips from a cleaning business owner on training employees on how to mop with microfiber flat mops. . . .
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4 Steps to Successful Training For Janitorial Employees
Steve Hanson
As a business owner with janitorial employees, the proper training and documentation can make or break your business. From the employee's point of view there is a lot of information to take in at one time. Having specific documentation such as a written training program is extremely important. Without it, the job will get done, but it may or may not be to your company's standards. . . .
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VIDEO: The Difference Between High-Density and Low-Density Trash Can Liners
Have you ever had a trash can liner puncture and tear easily from a sharp object in the trash? Perhaps you're using the wrong kind of trash can liner! Some liners are more suited to paper trash while others are stronger and more suited for sharp objects. In this video, Steve Hanson shows you the difference between high-density and low-density trash can liners. . . .
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ONLINE VIDEO: Telephone Call Log and Cleaning Customer Complaint Log
Jean Hanson
Are you letting phone calls to your cleaning business fall through the cracks? Is your receptionist writing down your messages on post-it notes? Are your notes getting lost? Watch this short video, which shows how to keep a daily telephone call log to track all incoming calls. You should also keep a customer complaint log to track all complaints that come in. Find out what the log should contain so you and your employees can follow up and resolve the problem. . . .
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Preventing Back Injuries for Janitorial Workers
Jean Hanson
There is one call you can receive from an employee that will send a shiver down your spine perhaps more than any other: "I got hurt." The implications to this call can be HUGE. Of course, you are concerned about the immediate well-being of your employee. No reasonable person wants to see another human in pain. Typically, most injuries in the cleaning business are not life threatening. Cuts, sprains, falls, and other minor injuries are common, and easily treated. Fortunately, most injuries just need some first aid and perhaps some time off. . . .
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Training Programs Part 2 - How Do We Train for Effective Performance?
Sharon Cowan
If you follow the above procedures for training, you will take the guess work out of the process. A check sheet will help you make certain you have covered everything including safety, use of equipment, courtesy, chemical use and finally general operations procedures in your company. You will be able to rest assured that your employees are delivering on your proposal promises and contributing toward the growth of your company. . . .
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Training Programs Part 1 - How Important is a Solid Training Program for Your Cleaning Business?
Sharon Cowan
How we train out people to represent us and our companies can be crucial to our success. After all, the employee in the field, whether it is a friend, a relative or a new hire, represents your company in everything they do. From the way they greet a client, to their appearance, to their responses when asked a question, to the quality of work, to how a problem is handled, all of these things speak volumes about your company and will either promote or destroy your company's good will. . . .
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Cleaning Business Mastermind Group Instructions
Move your cleaning business forward by joining one of The Janitorial Store's Cleaning Business Mastermind Groups! Joining a Mastermind Group is a commitment for those that are ready to take their business to new levels and be part of a team. You raise the bar for each other to set and achieve goals, brainstorm ideas and above all, bring support, energy and respect to your team. This is a program for growth. Your team is here to hold you accountable and provide you with unconditional support. Are you ready to take bold steps for a more successful cleaning business? . . .
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Cleaning Up Blood Spills on Floor Surfaces
Steve Hanson
One topic of concern facing janitorial companies is the risks involved in cleaning blood spills, and how to go about safely cleaning them. While the cleaning of uninfected blood causes no risk of infection, there is no way to know through visual observation whether the blood carries infectious blood borne pathogens. While there have been no cases reported of transmittal of Hepatitis B or HIV through contact with tiled surfaces or carpet, it is wise to err on the side of caution and treat any blood spills as if they were infectious. With regard to carpeting, it should be noted that if the area of contamination is greater than 12 to 18 inches in diameter, or if the pad or flooring beneath is saturated, you should contact properly trained professionals. The affected area may need to be removed and treated as medical waste. . . .
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Vehicle Safety Rules for Janitorial Employees
Steve Hanson
If you own a growing cleaning company, chances are you've got employees driving company vehicles. And if you don't yet have employees driving your vehicles, you probably will some day soon. In any case, you need to be prepared with a company policy that explains your expectations regarding driving company vehicles. Below are some items you might consider covering in your policy: . . .
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