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| Here's what our members are saying...
"I had my first strip and wax
job and it happened to be a VERY picky Client. Well I have the advantage of
living very close to Steve and Jean. Steve offered to come and help. With
Steve's help we completed the strip and wax job. I learned so much and I am
extremity grateful for Steve and his commitment to helping his members succeed.
Steve and Jean you both are a GREAT blessing to our industry and an example of
true selfless individuals that I am proud to know. Thank you for all you do."
Matthew Kitzmann
Air Quality Solutions
Rochester, MN
"Steve, thanks for your help. I can't even begin to tell you
how valuable your site and help has made a world of difference to how we do
business."
Rocky Lozano
Big Sky Mountain Enterprises
Great Falls, MT
"Steve thanks for all your
help. I got the contract. Just to let you know this site has been fantastic. I
have been in business for 4 months here and I have secured 6 contracts with your
help and info. Keep up the great work."
Tim Daniels
All Green-All Clean
Long Beach, MS
"Jean and Steve, this is a big thank you for your knowledge and expertise in operating your company. There is an old familiar saying, 'only in America'. Well that is how one should feel about The Janitorial Store. 'only at THE JANITORIAL STORE'. Where else can one go to find the wealth of information that you provide daily? Where else can one have experience people like you and people like Sharon Cowan, Dick Ollek and Debbie Sardone, just to name a few, share their knowledge of how to run a successful business. These are people who have been there and done that. Thank you and continue doing what you do best."
William Briggs
One Briggs Janitorial
Service
Woodbridge, VA
"You two have been a blessing to our business. Your knowledge, wisdom and tools on your website has allowed us to bid on our first contract feeling like an expert. We have continued to acquire more clients with your help. Thanks again for all you do."
Norman and Alecia Smith
Covenant Commercial Cleaning Services
Little Elm, TX
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Employees and HR
Your employees can make or break your cleaning company. Hiring the right employees and training them properly will make sure you get the right employees for the job.
Taking the time to properly interview prospective cleaning employees, doing background checks and providing the right training can give your cleaning company that competitive edge.
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5 Qualities To Look For In A Good Janitorial Supervisor
Jean Hanson
There are many qualities to look for in a good janitorial supervisor. You'll find that most people will be stronger in some areas than others, so keep in mind that whoever you choose will need support and training from you. By training them in the areas they're lacking in, you'll be helping them become a strong member of your supervisory staff. . . . keep reading
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Part-time vs. Full-time Employees
Jean Hanson
One decision you need to make when hiring is whether to hire full-time or part-time employees. Easy question to answer you say? "Well, part-time of course. They are cheaper!" In many instances, this is true. You may be able to pay a lower wage and offer fewer or no benefits. In addition, it can be easier to find people to fill in for a part-time employee versus a full-time employee. In an industry as competitive the cleaning business, labor is HUGE in determining profitability. That is why so many positions are part-time. However, this does not mean there is no reason to hire full-time employees. . . . keep reading
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Janitorial Forms in Spanish and English
Do you have Spanish speaking employees? How are you communicating with them if you don't speak the language (or don't speak it very well)? It's more important than ever for janitorial employers to accommodate ALL their employees, and providing forms in their native language so they fully understand the information you need is a step you should take today! . . . keep reading
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Unemployment Woes
Arlene Vernon
I've received a multitude of calls regarding unemployment claims. Today I'm playing "Myth-Buster" to help clarify a few of the incorrect legends that are floating out there. . . . keep reading
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INTERVIEW: Finding, Training and Keeping GREAT Service Employees - Interview with Dick Ollek
Finding, training and keeping GREAT service employees. This is a topic of interest to all building service contractors. Dick Ollek has been in the cleaning industry for over 40 years and has perfected the art of hiring GREAT employees. In this 3-part series of interviews, Dick shares some of the secrets he's learned over his 40 year long journey of owning a very successful commercial cleaning company. Whether you're just thinking about hiring employees or you're struggling to retain GREAT employees, this is the book for you! . . . keep reading
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Training Programs Part 2 - How Do We Train for Effective Performance?
Sharon Cowan
If you follow the above procedures for training, you will take the guess work out of the process. A check sheet will help you make certain you have covered everything including safety, use of equipment, courtesy, chemical use and finally general operations procedures in your company. You will be able to rest assured that your employees are delivering on your proposal promises and contributing toward the growth of your company. . . . keep reading
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Training Programs Part 1 - How Important is a Solid Training Program for Your Cleaning Business?
Sharon Cowan
How we train out people to represent us and our companies can be crucial to our success. After all, the employee in the field, whether it is a friend, a relative or a new hire, represents your company in everything they do. From the way they greet a client, to their appearance, to their responses when asked a question, to the quality of work, to how a problem is handled, all of these things speak volumes about your company and will either promote or destroy your company's good will. . . . keep reading
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ONLINE VIDEO: Tracking Janitorial Employee Attendance
Jean Hanson
If you have janitorial employees you need to have a way to track their attendance. You should keep a record in their employee file of every absence from work, whether it's a sick day, a vacation day, an emergency, or a no-show. This will give you a record of their attendance and you can use it to quickly see if you have a potential attendance problem with a particular employee. . . . keep reading
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Thank You For Firing My Coworker!
Arlene Vernon
Every time I've been asked by a client to participate in the termination of an employee, I've also been thanked by a coworker of the terminated employee. At first, this shocked me. But the more I tell this story in my management training sessions, the more head nods and similar comments I receive from the business owners and managers attending the session. . . . keep reading
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How to Hire: Hiring the Best Candidate Start to Finish
Annelise Larson, Human Resource Consultant, PHR
Part 3 of a 3-Part Series. Many interviewers forget that not only is this an interview for the candidate, it is also an interview for the company. The best performers look for a position that offers challenge and growth as well as utilizing the candidate's strengths. The best performers also look for a good fit with the company culture and a compensation package that meets his or her needs. . . . keep reading
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Ideas for Hosting Christmas or Holiday Parties for Employees
Jean Hanson
We recently had a discussion in the forum about Christmas and Holiday parties. A member was looking for some ideas, and we had the following responses that we thought were excellent. So rather than letting this get lost in the forum, we decided to create an article from the discussion. . . . keep reading
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Employee or Subcontractor? Issuing a 1099 Isn't the Determining Factor
Jean Hanson
Many cleaning companies want to grow their cleaning business but don't want the hassle of hiring employees. That's because there's a lot of paperwork, taxes and insurance to pay. Instead, they decide that it's much easier and less expensive to hire subcontractors to do the work and then give them a 1099 so the individual has to pay their own taxes. . . . keep reading
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How to Hire: Hiring the Best Candidate Start to Finish, Part 2
Annelise Larson, Human Resource Consultant, PHR
In my last article, we drilled down how to define the best employee for your company's needs. Now that we have a detailed description of the ideal candidate, we need to know how to identify the candidate. Once you've posted the job on a Web site, or received resumes through a referral, you have a lot of work to do. Hopefully you'll be in the position where you have many resumes to review, but even if this is not the case, you need to know what to look for. . . . keep reading
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