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Here's what our members are saying...

"Steve - this site has so much valuable information!! From downloads, calculators, etc...the list goes on and on...Just wanted to say "THANKS!!!" To you and Jean for such a great site !!"

Steven Mooso
S&S Cleaning
Middletown, NY

"The Janitorial Store has provided me with tons of guidance. Using the strategies have helped with my professional image and overall knowledge of the industry. Using the Bidding and Estimating Ebook, I've learned the proper way to bid and landed my first two contracts, which pay about $1600 per month. Thanks TJS"

Joe McPherson
Arch Cleaning Services
Upper Marlboro, MD

"I started my cleaning service 6 years ago and want desperately to grow. Until now I didn't know how I was going to do it. Now that I have your business plan and marketing plan downloads along with other information I'm well on my way. I'm down right glad I invested in your program, it's the best! Thank you!"

Jon Kuring
Kur-Vue Cleaning Services
Seattle, WA

"Steve and Jean - I just want to thank you for your great job. I don't know why it took me years to join The Janitorial Store. I have been trying to do it on my own for the past 5 years. I wish I had all the information I'm getting now. Thank you very much. Any person that wants to succeed in the cleaning business, needs to tap into your wealth of knowledge."

Jerry Omoruyi
Facility Cleaning & Maintenance Ltd
Lagos, Nigeria

"TJS Family -- I just wanted to let you know about 2 accounts that my company was awarded. I was awarded a charter school account which is worth $10,252.00 a month, with the opportunity to bid on more charter schools. I have also won a smaller account which is worth $525.00 a month. I want to say thank you to Jean and Steve for all the knowledge, and other cleaning business owners here who gave me advice and inspiration. I could not have done it with out you guys, and that's a 100 percent true Fact."

Katrel Kelly
Spotless Cleaning Concepts LLC
Philadelphia, PA

Employees and HR

Your employees can make or break your cleaning company. Hiring the right employees and training them properly will make sure you get the right employees for the job.

Taking the time to properly interview prospective cleaning employees, doing background checks and providing the right training can give your cleaning company that competitive edge.

Episode #35 -- The Top Five Interviewing Mistakes Cleaning Business Owners Make
Jean Hanson

Is employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn't enough these days. Job hunters know how to play the hiring game so they'll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants. . . . keep reading

Seminar Recap: Taking Care of Your Most Important Asset: Your People

Mary Miller, co-owner of Jancoa Janitorial Services in Ohio shares the four philosophies her company lives by when it comes to taking care of their employees. The results are almost unheard of in the cleaning industry! . . . keep reading

11 Things You Should Never Say When You Fire an Employee
Jeff Haden

Plenty of articles focus on making the firing process as easy as possible for a boss who has to terminate an employee. This is not that type of article. When you fire an employee, you only have two goals: 1) Treat the employee as respectfully and humanely as possible, and 2) Protect your business from a legal aspect. Your feelings, while very real -- believe me, I know -- are basically irrelevant, even though the second-worst task a boss has to perform is firing an employee. . . . keep reading

What Cleaning Business Owners Need To Know About "Key Employee" Insurance
Jean Hanson

What happens to your company if you were to suddenly die? "Key Employee" insurance insures a company against the "loss" of an employee whose services are critical to the success of the organization and the expense of replacement. This article offers insight into whether or not you should consider purchasing this type of insurance. . . . keep reading

5 Ways to Lower Worker's Comp Costs in Your Cleaning Company
Jean Hanson
Janitorial companies pay some of the highest worker's compensation rates due to the high rate of accidents. The premium you pay is partly out of your control, as the rate is based on the type of industry you're in, and the state in which your business is located. . . . keep reading

AUDIO: Organizational Charts for Commercial Cleaning Companies

This is a recording of a member discussion on organizational charts. Do you ever wonder if you are steering your company in the right direction? Do you know what you should add next in order to go to the next level? An organizational chart shows the personnel structure of your company. The chart needs to be revised over time as your business grows. Steve shares the structure he used to grow his cleaning companies. . . . keep reading

RECORDED WEBINAR: How to Hire *STAR* Employees for Your Cleaning Company

"I can't find decent employees!" "Why do employees quit right after I get them hired and trained?" "What does it take to find employees that want to work and do a good job?" If you are struggling to find *STAR* Employees, then this webinar is for you! Also included are the Presentation Notes and several BONUS FORMS that will help you systematize your hiring process. . . . keep reading

Are You Posting the Required Workplace Posters at Your Cleaning Business?
Jean Hanson

If you are an employer, then the Department of Labor requires that certain notices be posted in the workplace. Posters must be displayed in a conspicuous place where employees and applicants for employment can see it. You can buy the posters from various companies that sell them but you can also download many of the required posters from the Department of Labor website. This article lists the posters required, and where you can download each poster. . . . keep reading

Episode #18 -- Finding STAR Employees For Your Cleaning Business

In this episode find out why some cleaning prospects don't get back to you with a decision on your proposal and just what you can do about it. . . . keep reading

Leading Your Future. Learn From the Best!
Sharon L. Cowan, CBSE

There are many things you can do to keep your leadership edge in today's marketplace. The primary responsibility of a business owner and leader of his/her company is keeping up with the ever changing world in which we do business. Leaders are lifelong learners of both technology and world issues. You can never stop learning about our industry and what new advances have arrived to change the way you do business. If you don't stay current about technology and breakthroughs, your competition will soar ahead of you. . . . keep reading

EBOOK DOWNLOAD: Janitorial Supervisor Training Program

The Janitorial supervisor Training Program provides practical training for developing supervisory skills. As a business owner, you depend on your supervisors to make sure your company remains the well-oiled machine it was when you were directly supervising the cleaners. In order to do that you must first coach your supervisors on how to be leaders, trainers, evaluators and mentors. Just because they were great at cleaning, doesn't mean they'll make a great supervisor. This program is designed to help you, the business owner, groom your best employees for the next step in their career development. . . . keep reading

On Stage as a Leader. Professional Image Counts!
Sharon L Cowan

Early in my career, a mentor told me that my one of my goals should be to become a "consummate professional" in whatever I did. Years later when a customer actually called me the "consummate professional", I was more flattered than you can imagine. I had spent years in the cleaning industry, trying to raise the bar and the image that comes with the territory when you have a business specializing in removing dirt. It has been an uphill battle, but great strides in professionalism have been made over the years. . . . keep reading

AUDIO: PEO Services for HR

AUDIO: PEO Services for HR This is an interview with Terri Swanson of Empo Corporation, a PEO services and HR management firm. In this interview, Terri explains exactly what PEO services are and why you should consider it for your cleaning company. In the interview, Terri explains the following: 1) What does PEO mean and why a business owner would enter into this type of arrangement for their company. 2) How it works 3) What size of companies usually engage in a PEO relationship 4) Benefits to employers 5) Benefits to employees 6) How PEO's help their clients control costs and grow their bottom line 7) How much it costs. . . . keep reading

Leadership vs. Management. What's the difference?
Sharon L Cowan

We hear the terms leadership and management often used together or in the same context. The truth is, they are very different. To be an effective manager, you must understand what it takes to be a good leader. To do that, let's break down the meaning of both terms and how they are used in today's business environment. . . . keep reading

Episode #13 -- Motivating Supervisors and Tracking Online Comments About Your Cleaning Business

A cleaning business owner is frustrated. Just when it seems his supervisors are doing a good job, their performance goes downhill. He's wondering how he can keep them motivated, so we offer 5 tips in this episode for keeping your cleaning supervisors motivated. . . . keep reading

Employee Dishonesty coverage...Beyond The Bond
Laura Bianchini

No business owner likes to think that his employee would steal from him or his customers. Unfortunately, according to the US Chamber of Commerce, employee theft accounts for billions of dollars in losses for US businesses each year. The FBI reports that employee theft is among the fastest growing crimes in the United States. So, what next? Some may decide to purchase Employee Dishonesty insurance coverage and hope for the best. But the wise business owner knows that... . . . keep reading

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