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| Here's what our members are saying...
"Jean and Steve, this is a big thank you for your knowledge and expertise in operating your company. There is an old familiar saying, 'only in America'. Well that is how one should feel about The Janitorial Store. 'only at THE JANITORIAL STORE'. Where else can one go to find the wealth of information that you provide daily? Where else can one have experience people like you and people like Sharon Cowan, Dick Ollek and Debbie Sardone, just to name a few, share their knowledge of how to run a successful business. These are people who have been there and done that. Thank you and continue doing what you do best."
William Briggs
One Briggs Janitorial Service,
Woodbridge, VA
"You two have been a blessing to our business. Your knowledge, wisdom and tools on your website has allowed us to bid on our first contract feeling like an expert. We have continued to acquire more clients with your help. Thanks again for all you do."
Norman and Alecia Smith
Covenant Commercial Cleaning Services
Little Elm, TX
"Thank you for the web site. I'm on it for hours at a time. I'm a newbie and I have learned so much already!!"
Kimberly Spicel
KAS Cleaning Service, Inc.
Brunswick, OH
"Steve, it amazes me how much time you and Jean dedicate to helping all of us out here. You guys truly provide 'positively outrageous' customer service and it is not the just for the money because we get so much more than what we pay for with you guys and it is such a blessing especially in times like these."
Erica Castano
A Personal Elf
Gainesville, FL
"This website is excellent. I shouldn't say this but with the all the information on it I would have expected to pay a lot more for it. Highly recommended and an excellent job done."
Ken Bond
Canaan Contracting Janitorial
Ontario Canada
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Employees and HR
Your employees can make or break your cleaning company. Hiring the right employees and training them properly will make sure you get the right employees for the job.
Taking the time to properly interview prospective cleaning employees, doing background checks and providing the right training can give your cleaning company that competitive edge.
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Unemployment Woes
Arlene Vernon
I've received a multitude of calls regarding unemployment claims. Today I'm playing "Myth-Buster" to help clarify a few of the incorrect legends that are floating out there. . . . keep reading
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INTERVIEW: Finding, Training and Keeping GREAT Service Employees - Interview with Dick Ollek
Finding, training and keeping GREAT service employees. This is a topic of interest to all building service contractors. Dick Ollek has been in the cleaning industry for over 40 years and has perfected the art of hiring GREAT employees. In this 3-part series of interviews, Dick shares some of the secrets he's learned over his 40 year long journey of owning a very successful commercial cleaning company. Whether you're just thinking about hiring employees or you're struggling to retain GREAT employees, this is the book for you! . . . keep reading
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Training Programs Part 2 - How Do We Train for Effective Performance?
Sharon Cowan
If you follow the above procedures for training, you will take the guess work out of the process. A check sheet will help you make certain you have covered everything including safety, use of equipment, courtesy, chemical use and finally general operations procedures in your company. You will be able to rest assured that your employees are delivering on your proposal promises and contributing toward the growth of your company. . . . keep reading
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Training Programs Part 1 - How Important is a Solid Training Program for Your Cleaning Business?
Sharon Cowan
How we train out people to represent us and our companies can be crucial to our success. After all, the employee in the field, whether it is a friend, a relative or a new hire, represents your company in everything they do. From the way they greet a client, to their appearance, to their responses when asked a question, to the quality of work, to how a problem is handled, all of these things speak volumes about your company and will either promote or destroy your company's good will. . . . keep reading
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ONLINE VIDEO: Tracking Janitorial Employee Attendance
Jean Hanson
If you have janitorial employees you need to have a way to track their attendance. You should keep a record in their employee file of every absence from work, whether it's a sick day, a vacation day, an emergency, or a no-show. This will give you a record of their attendance and you can use it to quickly see if you have a potential attendance problem with a particular employee. . . . keep reading
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Thank You For Firing My Coworker!
Arlene Vernon
Every time I've been asked by a client to participate in the termination of an employee, I've also been thanked by a coworker of the terminated employee. At first, this shocked me. But the more I tell this story in my management training sessions, the more head nods and similar comments I receive from the business owners and managers attending the session. . . . keep reading
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How to Hire: Hiring the Best Candidate Start to Finish
Annelise Larson, Human Resource Consultant, PHR
Part 3 of a 3-Part Series. Many interviewers forget that not only is this an interview for the candidate, it is also an interview for the company. The best performers look for a position that offers challenge and growth as well as utilizing the candidate's strengths. The best performers also look for a good fit with the company culture and a compensation package that meets his or her needs. . . . keep reading
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Ideas for Hosting Christmas or Holiday Parties for Employees
Jean Hanson
We recently had a discussion in the forum about Christmas and Holiday parties. A member was looking for some ideas, and we had the following responses that we thought were excellent. So rather than letting this get lost in the forum, we decided to create an article from the discussion. . . . keep reading
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Employee or Subcontractor? Issuing a 1099 Isn't the Determining Factor
Jean Hanson
Many cleaning companies want to grow their cleaning business but don't want the hassle of hiring employees. That's because there's a lot of paperwork, taxes and insurance to pay. Instead, they decide that it's much easier and less expensive to hire subcontractors to do the work and then give them a 1099 so the individual has to pay their own taxes. . . . keep reading
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How to Hire: Hiring the Best Candidate Start to Finish, Part 2
Annelise Larson, Human Resource Consultant, PHR
In my last article, we drilled down how to define the best employee for your company's needs. Now that we have a detailed description of the ideal candidate, we need to know how to identify the candidate. Once you've posted the job on a Web site, or received resumes through a referral, you have a lot of work to do. Hopefully you'll be in the position where you have many resumes to review, but even if this is not the case, you need to know what to look for. . . . keep reading
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10 Topics to Discuss in Janitorial Orientations
Jean Hanson
When you hire a new employee you need to make sure your paperwork is in order before they can start working. But you also need to review your company policies so they understand what is expected of them as an employee. Here are 10 topics you should cover during employee orientations: . . . keep reading
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You Just Can't Find Good Companies
Dick Ollek
While attending the BSCAI and ISSA conventions, I am always amazed that there is one subject that always seems to be thoroughly discussed---"We just can't seem to find good trained or trainable help these days. They stay a few days, if they even show up for work the second day, and they are gone." Sound familiar? You have probably participated in a similar discussion. . . . keep reading
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How to Hire: Hiring the Best Candidate Start to Finish, Part 1
Annelise Larson, Human Resource Consultant, PHR
You're in a panic. You have work that must be done by tomorrow, but the only person you had to do the work just quit. Does this situation sound familiar? Your first instinct is to fill the position as quickly as possible, but most times, quick hiring decisions lead to many regrets. The wrong employee--or just the wrong position for a good employee--can put your business and the work that you do at risk. Even though there are unpredictable situations, you can do a lot to prepare and protect yourself. . . . keep reading
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But I Told Him To Do It
Dick Ollek
If you have been in the Building Service Contracting Industry for any length of time you, no doubt, have had that customer complaint where you assured the problem would be taken care of only to have them call the next day and tell you it still had not been corrected. You also have probably had the supervisor who told you when you asked what happened tell you, "But I told him to do it." . . . keep reading
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Vehicle Safety Rules for Janitorial Employees
Steve Hanson
If you own a growing cleaning company, chances are you've got employees driving company vehicles. And if you don't yet have employees driving your vehicles, you probably will some day soon. In any case, you need to be prepared with a company policy that explains your expectations regarding driving company vehicles. Below are some items you might consider covering in your policy: . . . keep reading
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Human Resource To-Do's for 2008
Jean Hanson
With a new year here, it's time to take a look at your cleaning business, including how you handle employees and related human resource issues. The following is an "HR" list to do for the new year. . . . keep reading
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