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Here's what our members are saying...


"We started an air duct cleaning company in 2003 after the economy started to slow we needed additional services to offer. A banker friend of mine suggested I look into the janitorial industry. I found the The Janitorial Store, and shortly thereafter was fortunate enough to meet Steve. And the rest is history. I consider Steve Hanson not only a business mentor but a great friend. 4 years later our janitorial division is nearly 10 times larger then our air duct cleaning division and still growing. Thanks so much to Steve and The Janitorial Store!"

Matthew Kitzmann
Green Clean Solutions
Rochester, MN



"Steve - I just wanted to let you know that I got the 5 times a week account. Thanks so much for returning my call so quickly and being willing to offer advice, answer my questions and be a sounding board for strategy. You are a storehouse of information! I really appreciate your willingness to help. Thanks so much."

Maggie Forsythe
Pinnacle Commercial Cleaning
Northville, MI



"There's something to say about having the ability to pick up the phone & contact the Janitorial Store with a problem, or simply to talk through a proposal that's on your desk. For the past 4+ years, I've happily paid my membership investment into TJS and have gotten an ROI that makes me want to ask Steve & Jean "WHAT ARE YOU GUYS DOING!?!?!" They have truly been a blessing to the growth of our company & have consistently shared their wealth of knowledge in a family-oriented style manner. I really dig that about them! I really do!! And I appreciate you guys simply being here. I've learned a lot! Blessings to your businesses."

Gerren Sprauve
Clean Slate Janitorial Service
Apopka, FL



"Steve. you have been instrumental in teaching me many things about the commercial bidding process. We just landed our first commercial account. Thank you Steve for sharing your expertise, your time, and helping a beginner get started in this competitive industry."

Jim Jones
Mr Maid Pittsburgh Commercial Cleaning, Pittsburgh, PA



"Jean, you have been a big inspiration to my husband and I. Love the education you bring to our business. The Janitorial Store is a big part of our lives and our business."

Debbie Melville
Mel's Truly Clean, Plymouth, MI



"Jean - thank you so much for your great information. I have to tell you, I made this website my homepage, it has helped me out greatly. I would recommended it to any one starting their cleaning business."

Nicholas Dominguez
Marich Building Services, Tampa, FL


Read more member comments here...

home | The Janitorial Store provides all th . . .
 

Free Cleaning Videos

Below are short cleaning videos that anyone in the cleaning industry will find informative and educational.  Check back often as we'll be adding new videos regularly.

Episode 94: Don't Do This When Using Social Media To Recruit Cleaning Technicians. Episode 94: Don't Do This When Using Social Media To Recruit Cleaning Technicians.
Jean Hanson
Are you using social media sites or other online sites to recruit new employees? Many are making a big mistake when using social media sites for making hiring decisions. keep reading

Episode 93: Does More Money Equal More Motivated Cleaning Technicians? Episode 93: Does More Money Equal More Motivated Cleaning Technicians?
Jean Hanson
Everyone wants more money, and many cleaning business owners believe that money is the only motivation cleaning technicians need to be happy with their job. I mean, let's face it. I'm pretty sure most us have had employees quit because they could make 10 cents an hour more at another job. keep reading

Episode 92: Toxic Cleaning Technicians: Are You Letting Them Bring Your Company Down? Episode 92: Toxic Cleaning Technicians: Are You Letting Them Bring Your Company Down?
Jean Hanson
If you've ever heard people referred to as toxic, then you know they're not the sort of people you want to be around. So why in the world would you let toxic cleaning technicians continue working in your company?| keep reading

Episode 91: Overwhelmed by Your Cleaning Business? Work Your Way Out, Step-by-Step Episode 91: Overwhelmed by Your Cleaning Business? Work Your Way Out, Step-by-Step
Jean Hanson
Have you ever felt so overwhelmed with all the stuff you've got going on in your cleaning business that you feel like hanging it all up just to get a break? I'm sure we've all felt that way at some point. keep reading

Episode 90: I Didn't Win The Cleaning Account - Again! Episode 90: I Didn't Win The Cleaning Account - Again!
Jean Hanson
How often do you have a meeting with a prospect, give your best effort to win the cleaning account, only to be disappointed once again? Do you ever take the time to evaluate the meeting afterwards or do you simply start working on your next prospect, hoping for a better result next time? keep reading

Episode 89: Do You Blame Quality Control Problems On Your Cleaning Technicians? Episode 89: Do You Blame Quality Control Problems On Your Cleaning Technicians?
Jean Hanson
Isn't it frustrating when a client calls to complain about the quality of cleaning? After all, you take the time to train employees, and you even train your supervisors on managing quality control. So why does it keep happening? If you find yourself blaming your quality control problems on your cleaning technicians, you'll want to watch this video for tips on how to break the cycle. keep reading

Episode 88: Are You Ready For That Large Cleaning Account? Episode 88: Are You Ready For That Large Cleaning Account?
Jean Hanson
Many cleaning business owners call us for advice because they have an opportunity to take on a large cleaning account -- one that is much larger than they're used to. In this video, Jean Hanson and Sharon Cowan discuss the pitfalls of taking on that first large cleaning account and what to be prepared for. Our guest for today's episode is Sharon Cowan, CBSE. keep reading

Episode 87: Cleaning Business Owners: Protect Yourself from Time Stealers Episode 87: Cleaning Business Owners: Protect Yourself from Time Stealers
Jean Hanson
Cleaning business owners flock by the thousands to the ISSA Convention every year. They come to learn about new innovations in the industry, improve their personal growth and network with other business owners. It's a great time to spend the week focusing on improving your business. But inevitably, we see several business owners texting and talking to clients, putting out fires that are going on at their business, and walking out of seminars to take a phone call.Our guest for today's episode is Sharon Cowan, CBSE. keep reading

Video: Production Rates Tracking for Commercial Cleaning Companies Video: Production Rates Tracking for Commercial Cleaning Companies
This is a spreadsheet called "Product Rates Tracking", which can be used by commercial cleaning companies to track production rates by building. Simply enter the building name, square footage and the time it takes to clean, and the spreadsheet will calculate your production rate (how many square feet can be cleaned in an hour). There is also a tab for tracking tasks for employees. Simply time up to 3 employees on each task to get the average time it takes for that particular task. This will help you with estimating the time it takes to clean a building when submitting proposals. keep reading

Episode 86: The Networking Vortex -- The Secret to Successful Networking Episode 86: The Networking Vortex -- The Secret to Successful Networking
Jean Hanson
Networking can be stressful for even the most savvy networkers. We'd like to let you in on a few easy tactics you can use to make networking more fun; including how to use the Networking Vortex at your next networking event. Our guest for this episode is Teresa Thomas, Director of WIN (Women in Networking), in Minneapolis, MN. keep reading

Episode 85:  How to Deal With Difficult Situations in Your Cleaning Business Episode 85: How to Deal With Difficult Situations in Your Cleaning Business
Jean Hanson
As a cleaning business owner you have to deal with difficult situations on a regular basis. Whether it's figuring out how to make an angry customer happy without giving away the farm, or mediating between employees that just can't seem to get along. In this video, "Message Maven" Melissa De Lay helps make the process easier by giving you verbiage you can use and simple strategy changes that can help turn a bad situation into a positive result for all. keep reading

Episode 84: Take "WE" Out Of Your Vocabulary If You Want To Close More Sales In Your Cleaning Company Episode 84: Take "WE" Out Of Your Vocabulary If You Want To Close More Sales In Your Cleaning Company
Jean Hanson
Did you know that "WE" is for selling and "YOU" is for buying? Think about the last time you talked to a cleaning prospect. Did some of your sentences start with; "We do this..." and "We do that..."? When you're talking with prospects, how many times do you think you use the word "WE"? I'm willing to bet more times than you think. In this video I'll share an example for getting rid of "WE" and "I" in your vocabulary and close more sales in your cleaning company. keep reading

Zone Cleaning: How to Plan Your Cleaning Technician's Route Zone Cleaning: How to Plan Your Cleaning Technician's Route
This is a video that explains zone cleaning and how to plan your cleaning technician's route. Developing efficient cleaning routes are essential to every cleaning business in order to maximize productivity. It is inefficient to let your employees try to figure it out on their own, and you want to make sure the route is the same no matter who is doing the cleaning that day. keep reading

Episode 82: Price Versus Cost: There IS a Difference When it Comes to Selling Cleaning Services Episode 82: Price Versus Cost: There IS a Difference When it Comes to Selling Cleaning Services
Jean Hanson
These days cleaning prospects tend to focus on the price of your cleaning service over everything else because they want the best deal to stay within their budget, while still getting a quality service. But it's your job to help them realize they should be thinking about COST, not PRICE - there IS a difference. keep reading

Episode 81: Cleaning Business Owners: If You Want It Done Right, Do It Yourself Episode 81: Cleaning Business Owners: If You Want It Done Right, Do It Yourself
Jean Hanson
If you want it done right, do it yourself. I'm sure you've said this to yourself a few times; I know I have. And you know what? You're probably right! No one can run your cleaning business as well as you. No one will put the same amount of time and energy into your business as you do, and no one has the passion for the business that you have. Of course not, it's your business! keep reading

Episode 80: Facebook Tip for Reaching More Cleaning Prospects Episode 80: Facebook Tip for Reaching More Cleaning Prospects
Jean Hanson
Many business owners are getting frustrated since Facebook has severely limited the ability of our followers to see our posts unless we spend money to boost visibility. If you also connect with clients and prospects on your personal page, this Facebook tip will help you reach and engage with more of your followers and cleaning prospects in a very targeted way. keep reading

 TIP OF THE WEEK

Trash Talk - Educational Tips & Weekly Specials!


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