Join Now | LOGIN
Home    Discussion Forum    Search    Contact Us
Member Login
Join Now
Member Comments
Our Guarantee & Refund Policy
Help
Frequently Asked Questions
Update My Account
Cancel Membership
Terms of Use
Cleaning Success Blog
Cleaning Tips Archive
Cleaning Videos
Free Downloads
Recommended Reading
Resources
Sample Articles
Service Directory
Bidding Calculators
Business Calculators
Bidding Forum
Download Library
Feature Products & Reviews
Free Tele-Forums
Member Profiles
Member Video Tutorials
Partner Discounts
Image Galleries
Webinars
Article Index
Bidding & Estimating
Business Planning
Cleaning Procedures
Computer Tips
Employees and HR
Equipment & Products
Green Cleaning & LEED
Residential Cleaning
Safety
Sales & Marketing
Starting a Cleaning Business
Training
Tele-Classes & Webinars
Training Programs
Training Videos
Ebooks / Manuals
Janitorial Forms
Janitorial Books
Cleaning Clip Art
Consulting
Newsletters
Postcard/Flyer Templates
About Us
Affiliate Program
Panel of Experts
Privacy Policy
Shipping & Returns
Publicity

Click to verify BBB accreditation and to see a BBB report.

Credit Card Processing

Here's what our members are saying...


"We started an air duct cleaning company in 2003 after the economy started to slow we needed additional services to offer. A banker friend of mine suggested I look into the janitorial industry. I found the The Janitorial Store, and shortly thereafter was fortunate enough to meet Steve. And the rest is history. I consider Steve Hanson not only a business mentor but a great friend. 4 years later our janitorial division is nearly 10 times larger then our air duct cleaning division and still growing. Thanks so much to Steve and The Janitorial Store!"

Matthew Kitzmann
Green Clean Solutions
Rochester, MN



"Steve - I just wanted to let you know that I got the 5 times a week account. Thanks so much for returning my call so quickly and being willing to offer advice, answer my questions and be a sounding board for strategy. You are a storehouse of information! I really appreciate your willingness to help. Thanks so much."

Maggie Forsythe
Pinnacle Commercial Cleaning
Northville, MI



"There's something to say about having the ability to pick up the phone & contact the Janitorial Store with a problem, or simply to talk through a proposal that's on your desk. For the past 4+ years, I've happily paid my membership investment into TJS and have gotten an ROI that makes me want to ask Steve & Jean "WHAT ARE YOU GUYS DOING!?!?!" They have truly been a blessing to the growth of our company & have consistently shared their wealth of knowledge in a family-oriented style manner. I really dig that about them! I really do!! And I appreciate you guys simply being here. I've learned a lot! Blessings to your businesses."

Gerren Sprauve
Clean Slate Janitorial Service
Apopka, FL



"Steve. you have been instrumental in teaching me many things about the commercial bidding process. We just landed our first commercial account. Thank you Steve for sharing your expertise, your time, and helping a beginner get started in this competitive industry."

Jim Jones
Mr Maid Pittsburgh Commercial Cleaning, Pittsburgh, PA



"Jean, you have been a big inspiration to my husband and I. Love the education you bring to our business. The Janitorial Store is a big part of our lives and our business."

Debbie Melville
Mel's Truly Clean, Plymouth, MI



"Jean - thank you so much for your great information. I have to tell you, I made this website my homepage, it has helped me out greatly. I would recommended it to any one starting their cleaning business."

Nicholas Dominguez
Marich Building Services, Tampa, FL


Read more member comments here...

home | Frequently Asked Questions
 

The Janitorial Store FAQs

Frequently Asked Questions

What do I get with my membership?
How much does the membership cost?
Do both membership options come with the same membership privileges?
How do I sign up for a membership?
I was thinking about starting a cleaning business. How can you help me?
I need help with marketing my cleaning business. How can you help?
I tried to sign up for a membership but it’s not working. Can you help me?
What if I’m unhappy with my membership? Do you offer any type of refund?
I live outside the continental United States. Can I still become a member?



Member FAQ’s

Why didn’t I receive my member discount on a product purchase?
I tried to renew my membership but it’s not working. Can you help me?
Why can’t I log into the site?
I forgot my username and/or password. How do I get this information?
Where do I find my transaction/account status information?
How do I update my account information (i.e. credit card, email address, phone number….)
How do I cancel my membership?
I got locked out. Can you unlock me?
Why do I keep getting an inactivity message or why do I keep getting kicked out of the site?



Product FAQ’s

I never received my download purchase. When/how do I get my download?
I lost/deleted my download instructions. Can I still receive my purchase?
I tried to order a product from your website but my order gets declined. Can you help?
I think I may have placed a duplicate order by mistake. Can you check my recent purchase(s)?
I never received my (physical) order. Can you tell me when it was shipped out?
Do you ship (physical) products outside the Continental United States?









 

Frequently Asked Questions


QUESTION: What do I get with my membership?
Answer: You will have access to hundreds of janitorial and bidding forms, information-packed eBooks, how-to-articles, bidding calculators, active discussion groups, audio interviews with experts and more! Plus receive the member discount for items available for purchase from our online store. To learn more about the benefits of becoming a member click on the link: Membership Has its Advantages!

[back to top]


QUESTION: How much does the membership cost?
Answer: You have two membership options:
1. $147 for one year membership -or-
2. $67 one time registration fee with a $15 recurring monthly fee thereafter.

For more information follow the link below:
http://www.thejanitorialstore.com/public/10.cfm

[back to top]


QUESTION: Do both membership options come with the same membership privileges?
Answer: Yes, both subscription options will gain you full access to all the resources within this site

[back to top]


QUESTION: How do I sign up for a membership?
Answer: First you must complete the subscription application. You will be prompted for your name, address, desired screen name and desired password. It is important that you enter your real email address on this screen, because it is used to send you a registration email message containing your account authorization code and further instructions. Click on the link below to go to the subscription application form:
https://www.thejanitorialstore.com/public/5.cfm

[back to top]



QUESTION: I was thinking about starting a cleaning business. How can you help me?
Answer: We have eBooks that are free to our members. Getting Started in Your Cleaning Business: Step-by-Step and 7 Steps to Starting a Successful Cleaning Business cover the most important questions any new business owner should be asking. Topics include “setting up your business legally”, “business planning”, “employment requirements” and “sales and marketing” plus many more. Once your membership plan is activated, you can immediately access these eBooks from our download library.

You will also have access to our private discussion forum, where you can ask all your burning questions, as well as access to the Download Library and all other resources exclusive to members.

[back to top]

 


QUESTION: I need help with marketing my cleaning business. How can you help?
Answer: Members will have access to the many articles that cover this topic in addition to our Download Library that is filled with marketing materials and sales forms that include sales letters, mail templates, webinars on marketing technics, the free eBook: Marketing and Sales Success for Cleaning Companies that has secrets to marketing your cleaning services that gets results, and much more.

[back to top]

 


QUESTION: I tried to sign up for a membership but it’s not working. Can you help me?
Answer: Yes, customer service can help you. There are several reasons that the transaction may have failed. For example, there may have been a card code mismatch with the card code on file with the card issuing bank, card declined by issuing bank, insufficient funds, improper spelling of the card holders information or wrong expiration date. If you would like help with your transaction, call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US. You can also email us through the Contact Us form.


[back to top]

 


QUESTION: What if I’m unhappy with my membership? Do you offer any type of refund?
Answer: Yes, we do offer a refund. Just contact us within the first 30 days of activating your membership and let us know what you are dissatisfied with and we will issue a courteous and prompt refund.

For complete details on our guarantee and refund policy, click on the link below:
http://www.thejanitorialstore.com/public/department23.cfm

[back to top]



QUESTION: I live outside the continental United States. Can I still become a member?
Answer: Yes, we have members not only throughout the continental United States but also internationally in over 30 countries.

 

 

Member FAQ’s     [back to top]


QUESTION: Why didn’t I receive my member discount on a product purchase?
Answer: You did not use your member email address. Our shopping cart recognizes your membership status by the member email address you currently have in your membership profile. When you add a product to the shopping cart there is a note in green that states: “ATTENTION MEMBERS: Member price discounts appear on the order review page; so be sure to use your member email address to get the discount.”

If you are a member and did not receive your discount, send us an email with the purchase information or call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US

[back to top]


QUESTION: I tried to renew my membership but it’s not working. Can you help me?
Answer: Yes, we can attempt to renew your membership through our system. You can send us an email with your contact information, phone number , and the best time to reach you and we will be happy to return your call during regular business hours or call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US

[back to top]

 


QUESTION: Why can’t I log into the site?
Answer: There are several reasons why you are unable to login to the site. One, your membership has expired so you will need to renew your membership. Two, “cookies” are not enabled in your browser or Three, you are using an incorrect username and/or password.

If you’ve lost/forgotten your username and/or password, you can use the Lost Password feature on the login page to receive an automatic email message (sent to your originally registered email address) of our registration record. You can also call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US, or send an email.

[back to top]

 

QUESTION: I forgot my username and/or password. How do I get this information?
Answer: If you’ve lost/forgotten your username and/or password, you can use the Lost Password feature on the login page to receive an automatic email message (sent to your originally registered email address) of our registration record. You can also call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US, or send an email.

Click here to go directly to the Member Login Area (lost password information is directly below):
https://www.thejanitorialstore.com/members/login.cfm

[back to top]

 

 

QUESTION: Where do I find my transaction/account status information?
Answer: You must first login to the site, then go to the membership area (first section on left side navigation of member home page) and select the subheading Update My Account. Next, select View Transaction History: here is where you will find you membership transaction history and account status information.

Please note: to protect your privacy, you will be asked to re-enter your password before you can view your personal account information. You can also call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US, or send an email. Click on the link below to go directly to the Managing Your Account page: http://www.thejanitorialstore.com/members/department7.cfm


[back to top]

 


QUESTION: How do I update my account information (i.e. credit card, email address, phone number….)
Answer: To update your email address, change your username or password, update credit card information, or review your current subscription status, click on the link below:
http://www.thejanitorialstore.com/members/department7.cfm

Please note: to protect your privacy, you will be asked to re-enter your password before you can view your personal account information. You can also call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US, or send an email.


[back to top]

 


QUESTION: How do I cancel my membership?
Answer: To cancel your membership, find the membership area (first section on left side navigation of member home page) and select the subheading Cancel Membership: here is where you can cancel your membership subscription. Click on the link below to go directly to the Cancel Membership page:
http://www.thejanitorialstore.com/members/74.cfm

You can also fill out the Contact Us Form with a subject line of: Please Cancel My Membership Or Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US


IMPORTANT: When you cancel your membership you continue to have access to the site through the time you paid for. For this reason we do NOT automatically issue refunds. If you would like a refund, contact us within the first 30 days of starting your membership and request the refund. At that time we will issue the refund and inactivate your account.


[back to top]

 


QUESTION: I got locked out. Can you unlock me?
Answer: You were locked out due to a dual login. Only one person can be logged in at a time. Your account will be locked for 24 hours unless you call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US or fill out the Contact Us Form with a subject line of: Request to Unlock My Account.


[back to top]

 


QUESTION: Why do I keep getting an inactivity message or why do I keep getting kicked out of the site?
Answer: If you are getting kicked out of the site right shortly after logging in, it’s due to “cookies” not being able to be written. “Cookies” keeps track of the date and time so that it will log itself out after a period of time of inactivity. Here is a checklist to go over:

Check the system time and date on your computer’s clock in the lower right hand corner. Make sure it is set to the correct date and time zone Check your browser setting to allow cookies. This page tells you how to adjust your cookie settings in Internet Explorer:
http://www.thejanitorialstore.com/public/365.cfm

Restart your computer if it hasn’t been restarted since you’ve had the problem
If the above items don’t solve the problem, then check your firewall settings. Even though your browser may have cookies enabled, your firewall might be blocking them.


Product FAQ’s    [back to top]


QUESTION: I never received my download purchase. When/how do I get my download?
Answer: You should have received an email soon after ordering your download that has a link and password. If you received this email, click on the link and enter the email address you used to place the order and the password that’s in the email. Note: If you are a current member, it’s not your member password. The password is only good for 3 days, beyond 3 days you will not be able to access your download purchase. If your download purchase has expired or you never received your email download instructions, you can fill out the Contact Us Form with a subject line: Never Received Email Download Instructions (include any order information you may have) Or Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US

[back to top]

 

 

QUESTION: I lost/deleted my download instructions. Can I still receive my purchase?
Answer: Yes, you can fill out the Contact Us Form with a subject line: Lost My Download Instructions – Please Re-Send (include any order information you may have) Or Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US


[back to top]

 


QUESTION: I tried to order a product from your website but my order gets declined. Can you help?
Answer: There are a number of reasons that your order was declined, ranging from incorrect card information to a required information field not completed to a typo in your personal information. Customer service may be able to help process your order over the phone. Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US


[back to top]

 


QUESTION: I think I may have placed a duplicate order by mistake. Can you check my recent purchase(s)?
Answer: Yes, absolutely. You can fill out the Contact Us Form with a subject line: Duplicate Order? Please Advise (include any order information you may have) Or Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US


[back to top]

 


QUESTION: I never received my (physical) order. Can you tell me when it was shipped out?
Answer: Yes, we record all order and shipping information and would be happy to provide your shipping information. You can fill out the Contact Us Form with a subject line: Request for Shipping Information (include any order information you may have: i.e. date shipped, eta) Or Call Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US


[back to top]

 


QUESTION: Do you ship (physical) products outside the Continental United States?
Answer: We only ship our DVD’s and/or CD’s outside the Continental United States. There will be no shipping charges applied to these orders. We ship through the United States Postal Service First Class Mail. International shipments can take up to 2-3 weeks for delivery depending on your country’s customs regulations.

For additional questions regarding international shipment restrictions and/or requirements, contact Customer Service at 866-862-8608 (line 1) Hours: Monday-Friday (9:00am-5:00pm) Central Time, US

[back to top]