Episode #31 How to Handle Customer Complaints in Your Cleaning Business

Jean Hanson
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Todd Hopkins of Office Pride shares tips on handling customer complaints including:

  1. Getting clients to complain and not cancel,
  2. What you should never say to a client, and
  3. Following up after the complaint.

Todd's Website: Office Pride

Buy Todd's books here:

Five Wisdoms For Entrepreneur Survival

The Janitor: How an Unexpected Friendship Transformed a CEO and His Company

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