Episode #31 How to Handle Customer Complaints in Your Cleaning Business
Todd Hopkins of Office Pride shares tips on handling customer complaints including:
- Getting clients to complain and not cancel,
- What you should never say to a client, and
- Following up after the complaint.
Todd's Website: Office Pride
Buy Todd's books here:
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· Episode #29 -- The 5 Most Common Marketing Mistakes Cleaning Business Owners Make
· Episode #25 -- What "One" Thing Can You Do To Kickstart Your Cleaning Business?
· Episode #24 -- How Do I Land My First BIG Cleaning Account?