Episode 31: How to Handle Customer Complaints in Your Cleaning Business
Todd Hopkins of Office Pride shares tips on handling customer complaints including:
- Getting clients to complain and not cancel,
- What you should never say to a client, and
- Following up after the complaint.
Todd's Website: Office Pride
Buy Todd's books here:
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Jean Hanson helps owners of commercial cleaning companies build a more profitable and successful cleaning business through her online community at TheJanitorialStore.com. Jean is also the host of the popular Web TV show CleaningBiz.tv and author of the newsletter Trash Talk - sign up today!