 Dick Ollek, CBSE |  |
Finding, training and keeping GREAT service employees. This is a topic of interest to all building service contractors. Dick Ollek has been in the cleaning industry for over 40 years and has perfected the art of hiring GREAT employees. In this 3-part series of interviews, Dick shares some of the secrets he's learned over his 40 year long journey of owning a very successful commercial cleaning company.
To buy Dick's book, Finding, Training and Keeping GREAT Service Employees 101,go here:
In Part 1, Dick talks about:
- The common mistakes building service contractors make when hiring.
- The best places to recruit employees
Click on the Play button below to start the interview. (approximately 20 minutes)
In Part 2, Dick talks about:
- The types of questions you can and can't ask.
- Sample questions to ask to effectively get the information you need to
make an informed decision about hiring a potential employee.
- How long it takes to train a new employee, where you should train them
and what system you should use.
- How to help people retain the information you're teaching them.
Click on the Play button below to start the interview. (approximately 26 minutes)
In Part 3, Dick talks about:
- The biggest mistakes building service contractors make when writing job
descriptions.
- Advice on how to make a plan of action for creating a hiring system.
- The cost of turning over an employee.
Click on the Play button below to start the interview. (approximately 16
minutes)