Learn how to start a cleaning business or take your existing cleaning business to the next level of success. Join The Janitorial Store today!
Home | Discussion Forum | Contact Us | Tell a Friend | Search | Member Area
 JOIN US
Gain immediate access to all our articles, forms, discussion group, bidding calculators, tele-seminars, training programs and more! Click here for details.
Click here to watch video comments about membership to The Janitorial Store
 Membership
Join Now
Member Comments
Our Guarantee
Help
Update My Account
Cancel Membership
Terms of Use
 RESOURCES
Cleaning Success Blog
Cleaning Tips Archive
Cleaning Videos
Equipment for Sale
Free Downloads
Recommended Reading
Resources
Sample Articles
Service Directory
 JANITORIAL TOOLKIT
Bidding Calculators
Paper Usage Calculator
Business Calculators
Discussion Forum
Bidding Forum
Download Library
Free Tele-Forums
Join a Mastermind Group
Member Profiles
Product Reviews
Image Galleries
 ARTICLES
Article Index
Bidding & Estimating
Business Planning
Cleaning Procedures
Computer Tips
Employees and HR
Equipment & Products
Green Cleaning & LEED
Residential Cleaning
Safety
Sales & Marketing
Training
 Online Store
Tele-Classes & Webinars
Training Programs
Training Videos
Ebooks / Manuals
Janitorial Forms
Janitorial Books
Cleaning Clip Art
Consulting
Supplies and Equipment
 ABOUT THIS SITE
About Us
Affiliate Program
Panel of Experts
Partners
Privacy Policy
Shipping & Returns
Publicity

Bookmark on del.icio.us

Digg This

Submit to Reddit
 TESTIMONIALS

Here's what our members are saying...

"I had my first strip and wax job and it happened to be a VERY picky Client. Well I have the advantage of living very close to Steve and Jean. Steve offered to come and help. With Steve's help we completed the strip and wax job. I learned so much and I am extremity grateful for Steve and his commitment to helping his members succeed. Steve and Jean you both are a GREAT blessing to our industry and an example of true selfless individuals that I am proud to know. Thank you for all you do."

Matthew Kitzmann
Air Quality Solutions
Rochester, MN


"Steve, thanks for your help. I can't even begin to tell you how valuable your site and help has made a world of difference to how we do business."

Rocky Lozano
Big Sky Mountain Enterprises
Great Falls, MT


"Steve thanks for all your help. I got the contract. Just to let you know this site has been fantastic. I have been in business for 4 months here and I have secured 6 contracts with your help and info. Keep up the great work."

Tim Daniels
All Green-All Clean
Long Beach, MS


"Jean and Steve, this is a big thank you for your knowledge and expertise in operating your company. There is an old familiar saying, 'only in America'. Well that is how one should feel about The Janitorial Store. 'only at THE JANITORIAL STORE'. Where else can one go to find the wealth of information that you provide daily? Where else can one have experience people like you and people like Sharon Cowan, Dick Ollek and Debbie Sardone, just to name a few, share their knowledge of how to run a successful business. These are people who have been there and done that. Thank you and continue doing what you do best."

William Briggs
One Briggs Janitorial Service
Woodbridge, VA


"You two have been a blessing to our business. Your knowledge, wisdom and tools on your website has allowed us to bid on our first contract feeling like an expert. We have continued to acquire more clients with your help. Thanks again for all you do."

Norman and Alecia Smith
Covenant Commercial Cleaning Services
Little Elm, TX


home | Free Downloads | INTERVIEW: Finding, Training and Kee . . .
 

Dick Ollek, CBSE
Dick Ollek, CBSE


INTERVIEW: Finding, Training and Keeping GREAT Service Employees - Interview with Dick Ollek

Printer-Friendly Format

Finding, training and keeping GREAT service employees. This is a topic of interest to all building service contractors. Dick Ollek has been in the cleaning industry for over 40 years and has perfected the art of hiring GREAT employees. In this 3-part series of interviews, Dick shares some of the secrets he's learned over his 40 year long journey of owning a very successful commercial cleaning company.

To buy Dick's book, Finding, Training and Keeping GREAT Service Employees 101,go here:
Hard Cover
Paperback

In Part 1, Dick talks about:

  • The common mistakes building service contractors make when hiring.
  • The best places to recruit employees

Click on the Play button below to start the interview. (approximately 20 minutes)


In Part 2, Dick talks about:

  • The types of questions you can and can't ask.
  • Sample questions to ask to effectively get the information you need to make an informed decision about hiring a potential employee.
  • How long it takes to train a new employee, where you should train them and what system you should use.
  • How to help people retain the information you're teaching them.

Click on the Play button below to start the interview. (approximately 26 minutes)

 


In Part 3, Dick talks about:

  • The biggest mistakes building service contractors make when writing job descriptions.
  • Advice on how to make a plan of action for creating a hiring system.
  • The cost of turning over an employee.

Click on the Play button below to start the interview. (approximately 16 minutes)

 




Printer-Friendly Format
·  Training Programs Part 2 - How Do We Train for Effective Performance?
·  Training Programs Part 1 - How Important is a Solid Training Program for Your Cleaning Business?