Steve Hanson

Help! I removed a spot on my customer's carpet, but now it's come back! What can I do?

Sometimes when we remove a spot, it will reappear upon drying, or over time. This usually happens because residue from the original spot was not completely removed, or residue from the cleaner that was used was not thoroughly rinsed.

Sometimes spots will reappear due to "wicking". This means that the spot was not completely flushed out of the carpet's backing, and wicks back up to the carpet's surface.

If a spot reappears, re-wet it with a small amount of water and place a thick, dry, white cotton towel over it. Then place an even weight, such as a heavy book on the towel and let it sit overnight. This will cause the spot to wick up into the towel.

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Steve Hanson helps owners of small cleaning companies build a more profitable and successful cleaning business through his online community at TheJanitorialStore.com. Read inspirational cleaning success stories at http://www.cleaning-success.com, and sign up for weekly cleaning tips at http://www.TheJanitorialStore.com.